Kay Jay Hotels Terms and Conditions
Effective Date: July 28, 2025
These Terms and Conditions (“Terms”) govern your use of the Kay Jay Hotels website (“Website”). By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Website.
1. Acceptance of Terms By using the Kay Jay Hotels Website, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. Kay Jay Hotels reserves the right to update or modify these Terms at any time without prior notice. Your continued use of the Website after any such changes constitutes your acceptance of the new Terms.
2. Services Offered Kay Jay Hotels provides information and promotional content about its collection of properties in Sri Lanka, including Kay Jay Beach Front, The Beach House, Kay Jay Wild, and Kay Jay Palms. The Website serves as a portal to showcase accommodation and hospitality experiences.
3. Booking and Reservations (Third-Party Platform)
External Booking Platform: All direct reservations for accommodation at Kay Jay Hotels’ properties are processed exclusively through Booking.com, a third-party online travel agency.
Terms of Booking: When you click on a “Book Now” or similar link on our Website, you will be redirected to the relevant property page on Booking.com. All aspects of your reservation, including but not limited to, availability, pricing, payment, booking confirmation, cancellation, refunds, modifications, and any associated fees, are governed by the terms and conditions, privacy policy, and other policies of Booking.com.
Responsibility: Kay Jay Hotels is not a party to the booking contract you enter into with Booking.com. We encourage you to carefully read and understand Booking.com’s terms and conditions before making any reservations. Kay Jay Hotels holds no responsibility or liability for any issues, disputes, or losses arising from your use of Booking.com or the reservation process conducted on their platform.
4. Guest Conduct and Responsibilities (During Stay)
Property Rules: Guests staying at any Kay Jay Hotels property must comply with the rules and regulations specific to that property. These rules may be provided upon arrival or made available by the hotel staff.
Check-in/Check-out: Adherence to specified check-in and check-out times, as communicated by Booking.com or the hotel directly, is required.
Damage to Property: Guests will be held responsible for any damage caused to hotel property, furniture, fittings, or equipment through their acts, omissions, default, or negligence, and will be liable for the cost of repair or replacement.
Prohibited Activities: Prohibited activities on hotel premises include, but are not limited to, illegal activities, excessive noise, disruptive behavior, and any actions that may disturb other guests or hotel staff.
Pets: Policies regarding pets vary by property. Please confirm pet policies directly with the hotel prior to arrival if you plan to travel with a pet.
5. Intellectual Property All content on the Kay Jay Hotels Website, including text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Kay Jay Hotels or its content suppliers and is protected by international copyright laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website for personal, non-commercial purposes only.
6. Privacy Policy Reference Your use of the Website and any information collected through your interactions with it are governed by our Privacy Policy. Please review our Privacy Policy to understand our practices regarding the collection, use, and disclosure of your personal information.
7. Disclaimer of Warranties The Kay Jay Hotels Website and all information provided through it are on an “as is” and “as available” basis, without any warranties of any kind, either express or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Kay Jay Hotels does not warrant that the Website will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
8. Limitation of Liability To the fullest extent permitted by law, Kay Jay Hotels, its affiliates, officers, directors, employees, agents, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to, lost profits, lost data, or business interruption, arising out of or in connection with your use of, or inability to use, the Website or services, even if advised of the possibility of such damages. This limitation of liability does not extend to any liability arising from your booking contract with Booking.com.
9. Indemnification You agree to indemnify, defend, and hold harmless Kay Jay Hotels, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the Website.
10. Links to Third-Party Websites The Website contains links to third-party websites, including Booking.com. These links are provided for your convenience only. Kay Jay Hotels has no control over the content, terms, privacy practices, or other policies of these third-party websites and is not responsible for them. Your access and use of such linked websites, including any bookings made on Booking.com, are solely at your own risk and subject to their respective terms and conditions.
11. Termination Kay Jay Hotels reserves the right to terminate or suspend your access to all or part of the Website for any or no reason, including without limitation, any violation of these Terms.
12. Governing Law and Jurisdiction These Terms shall be governed by and construed in accordance with the laws of Sri Lanka, without regard to its conflict of law principles. Any legal action or proceeding arising out of or relating to these Terms or your use of the Website shall be exclusively brought in the courts located in Colombo, Sri Lanka.
13. Changes to Terms and Conditions Kay Jay Hotels may revise and update these Terms from time to time in its sole discretion. All changes are effective immediately when they are posted on the Website. Your continued use of the Website following the posting of revised Terms means that you accept and agree to the changes.
14. Severability If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining provisions of these Terms will otherwise remain in full force and effect.
15. Entire Agreement These Terms and our Privacy Policy constitute the sole and entire agreement between you and Kay Jay Hotels regarding the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website.
16. Contact Information For any questions regarding these Terms or Kay Jay Hotels, please contact us through the contact details provided on our official website. For questions or issues related to bookings, payments, or cancellations, please contact Booking.com directly or the specific Kay Jay Hotels property you have booked.